Tuesday, September 7, 2010
This is my last resort to resolve this injustice with DELL and Alienware! We paid in full for 2 Mx17 top of the line machines with full 4 year warranty packages. We have logged over 300 hours of customer support calls to them and they keep giving us the run around on replacing our systems. We have spoken to supervisors, agents, customer service and tech support, one day they have shipped and the next they are still in production! Those of you in media please contact me they cannot continue to fraud people through poor customer service and shipping systems with bad equipment! Please Help!
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